The
Government has over the past 5 years or so kept the UK IT industry pretty much
alive, during a period of slump in this particular industry. But at what
price.
They
have all but destroyed the UK IT contractor market, implemented the infamous
IR35 legislation, which in turn had the
knock on effect of removing some of the most innovative IT contractors and
Project Managers from the market place altogether, only to repopulate the IT
market with cheap foreign workers.
The
government gave approximately 137,000 work permits for overseas IT workers for
each of the last 5 years, in order to keep its costs down on its massive agenda
of government IT projects, on the lie that there was a skills shortage. It was a shortage wilfully created.
They
are now working to hammer the last remnants of the indigenous
What we are
primarily left with now are the big IT Consulting groups, who have soaked up
the few contractors who want to work in regulated environments, and who through
the good offices of the e-regulators have won the majority of the government IT
work.
In May 2004 the
first ever head of e-government – arguably the most senior IT figure in the
public sector – was named as Ian Watmore, the then UK managing director of
Accenture, who has become one of the UK's most highly paid civil servants.
Watmore is now
also head of the Cabinet Office eGovernment Unit (eGU) has been further promoted
to head the Prime Minister's Delivery Unit (PMDU). The new role will focus
on delivering the public service reforms at the heart of the New Labour agenda.
Watmore
will continue to focus on the Transformational Government strategy published
last month and will also retain his place on the Chief Information Officer
Council.
But
the downside to this is that whilst the initial planning and budgeting work,
the presentations to ministers and select committees is done by experienced
professional consultants, the implementation work is more often than not left
to graduates, a trait of all of the consulting groups, who do not have the
market experience to run projects of this size and complexity, and are learning
their skills at our expense.
The
other major problem is that all government contracts of this size must be run
under the Prince2 methodology, the ‘Projects in Controlled Environments’
project method devised and owned by OGC (Office of Government Commerce), and
because it is being applied by graduate consultants, it tends to be applied to
the letter, or painting by numbers, and looses any adaptability or flexibility
needed to ensure success.
Public Accounts
Committee chairman Edward Leigh said: "Far too often, major IT-enabled
projects in government departments are late, well over budget, or do not work
at all - an enormous waste of taxpayers' money."
According to the
PAC report, 254 IT projects had been reviewed, with 50 per cent getting an
amber rating, 28 per cent red, and 22 per cent green.
Using the Prince2
methodology, there should be 100 per cent green ratings, as the gating and
review processes should eliminate or at least highlight and remedy any
associated risks, but one in five projects have actually got worse as they
progressed through the Gateway process, and two in five failed to get better,
the report reveals.
The
latest of the great government IT failures to hit the headlines is the ID
cards.
The
government has abandoned its plans for a giant new computer system to run the
national identity cards scheme. Instead of a single multi-billion pound
system, information will be held on three existing, separate databases.
It is rumoured but not confirmed that the 3 databases in mind are the
Department of Works and Pensions, The Passport Office and the DVLA.
The government
has reportedly already spent about £35m on IT consultants since the ID cards
project began in 2004, so that’s down the drain.
The DWP database
is still under build, and the portions that are up and running reportedly have
capacity problems, so this is not necessarily fit for purpose.
The Passport
Office database also has reported capacity problems and is in the process of
major change with the introduction of Biometric Passports, which have attracted
their own technology scandal, so we can probably regard this as unfit for
purpose as well,
and the third
database the DVLA, probably the most stable, but is well known for selling its
information to commercial and other customers. Great for security
considerations, so not really first choice as being fit for purpose on a secure
national ID scheme.
The
same kind of problems befall the NHS systems, initiated under Richard Granger, who was a partner with Deloitte
Consulting before he joined the health service.
One
would think that a national database would mean a single design, rolled out
across the nation. What has happened is that the contracts were awarded
to originally 4 competing suppliers, although this number is now down to 3, we
effectively have 3 differently designed systems being rolled out, with
different supplier expectations, where the interfaces and overlaps rarely
function properly, and the security and privacy issues are still making
headline news.
So
why are all these projects failing.?
Is
it Poor Project Management? Is it bad planning ? Is it the
overriding need for profits and billing by the consulting groups running these projects
? Could it be that the Politicians just don’t understand what a high
level decision means in terms of technology and delivery?
Whatever
the reasons, the projects are still failing, and we are seeing the same
players, using the same project tools, making the same mistakes. But it’s
only Tax Payer money, so it apparently doesn’t matter.
No
matter how many systems and projects fail, its the same companies that are
invited back to do the next one.





















