I have just been having a spat with my ISP over the quality of
both the line speed and the service availability, which lately has been going
up and down like a yoyo.
Like most ISP’s, mine operates an FUP (Fair Use Policy). Hmmm. Fair for who?
The ISP obviously, because that fair usage policy states that should I use my
internet connection excessively, and by excessively they think that 2gig ish
is fair, then they will be forced to put me on reduced usage so that it will not
interfere with the other users who are also on the 50 or 75:1 contention that
most ISP’s operate.
The Office of National Statistics report for September 2006 shows that 75.2 percent
of all people in the UK that now have internet connection have broadband, and
presumably an FUP to contend with.
Note: the ONS does not actually say how many people are connected, only that of
those that are, 75.2 pct are on broadband, the rest being on metered 17.8pct and
unmetered 7.1pct dial up.
Are we so accepting in the UK of poor quality, high pricing and low usage as the
norm for our existence on the net that we fail to notice what is happening elsewhere,
and demand better from our ISP’s. Perhaps our press should be informing us better.
If we go to France for instance, we can get up to 20m/sec broadband as standard,
with no FUP, free VoIP, unlimited national and international calling (for an extra
5€ per month), a free UK2U UK phone number so your family and friends can phone
you at UK local rates all for 29.90€ per month. Yes, Euros not Pounds.
There is an interesting offering for UK expats in France from Teleconnect France
on http://www.teleconnectfrance.com/Highspeedinternet.html
This comes with a guaranteed uptime of 97pct, and a guaranteed speed, rather than
the best efforts policies operated in the UK.
Is it not time that we started to demand European standards here in the UK for all
our Internet Services.
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Poor Quality Internet services in the UK
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Re: Poor Quality Internet services in the UK
I have to agree Ian the service in the UK has been poor for years, I know I have tried many different vendors, I was an early user of broadband in this country starting with Pipex, two years ago I moved to Bulldog (YUK) and now with BT only because they give me free evening calls from VoIP to landline, all of them leave a lot to be desired and all of them use BT as their supplier and are limited to what they can do. I am supposed to receive 8MB but only receive 4MB it's highly frustrating at times.
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Ian Parker-Joseph
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